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Housing Case Manager
Make A Difference In Your Community!
Beloit, WI
Job Description
Responsible for provision of case management services to homeless households in developing self-sufficiency skills and achieving housing stability. Primary functions of the position include partnering with participants to: assess strengths, needs and goals; develop an individualized service plan for meeting needs and achieving goals; refer and link to community resource providers; assess and implement services to build life skills; and evaluate follow-through and progress with meeting needs, achieving goals and program service requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Core Values
Program Operations
Case Management Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
The above statements reflect the general details necessary to describe the functions of this position and are not intended to be a detailed description of all the work/functions that may be required
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
LANGUAGE SKILLS:
MATHEMATICAL SKILLS:
REASONING ABILITY:
CERTIFICATES, LICENSES, REGISTRATIONS:
OTHER SKILLS AND ABILITIES:
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Community Action is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, age, disability, or protected veteran status.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Core Values
- Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
- Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
- Problem Solving: Identifies problems, secures relevant information, and implements solutions.
- Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
- Cultural Competency: Commitment to learning and integrating cultural differences into day-to-day practices. Ability to react and interact with those of a different background effectively in order to fulfill agency mission.
- Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
- Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization.
Program Operations
- Support housing program operations consistent with funder requirements and agency program standards.
- Collaborate with the Program Manager and Program Director to develop and evaluate program effectiveness, including service delivery; provide recommendations on revisions based on research and evidence-based methods.
- Assess participants’ strengths, needs, and goals and develop correlating Housing Stability Plans.
- Support and monitor participants in achieving action steps toward self-sufficiency goals identified in the Housing Stability Plan.
- Provide supportive services as needed according to funding source guidelines and budget.
- Responsible for adhering to and reporting on program outcomes to the Program Manager and Program Director.
- Aware of and strive to attain housing program performance measures per contract and/or initiated by the funder.
- Responsible for complying with Agency and Department programs and policies.
- Assist in the issuance of timely and comprehensive weekly, monthly and contract reports as assigned.
- Ensure program delivery is supportive of the agency cultural competence and integration commitments including but not limited to disability, age, race, ethnicity, socioeconomic status, and sexual orientation.
Case Management Responsibilities
- Guide participants through the referral and intake process, verify program eligibility and assist with completion of program required paperwork.
- Maintain individualized files for each participant which documents all communication with program participants and funder required forms and paperwork.
- Meet face-to-face with participants at a frequency as required by program funder through home or office visits.
- Develop individualized plans based on participant strengths, needs and goals to address goals including housing, employment, education, training, life skills and financial literacy.
- Support and monitor goals and progress on individualized plans.
- Provide advocacy for participants, as appropriate, within the program and/or with external providers and make referrals to community services as needed.
- Coordinate participant transportation to and from program service-related appointments or activities as resources allow and assist participants in developing skills to coordinate own transportation.
- Complete required forms, paperwork and documentation associated with operation of program services.
- Assist with the development and implementation of program group related activities.
- Complete housing inspections and related paperwork as required.
- Complete data entry of participant information, reviews, and case notes into Clarity/HMIS and CAP60 in a timely manner.
- Monitor program unit conditions for safety, cleanliness, and maintenance during home visits.
- Coordinate participant move-in/move-out activities.
- Provide feedback and follow-up services for participants for a minimum of 6 months or based on funder expectations.
- Build and maintain working relationships with other service providers related to service delivery on behalf of Community Action programs.
- Coordinate participant program services with other internal and external service providers.
- Support document collection for funding proposals, funding source reporting and provide public speaking requests as needed.
- Develop and maintain positive working relationships with funding sources, community partners, participants, and peers.
- Consistently review strategy and objectives for ongoing program development in order to develop systems to improve program operations, coordination, and collaboration among staff.
- Attend staff, department, agency, and local community meetings as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Attend staff, department, agency, and local community meetings as required.
- Follow-up on all program service referrals/requests as assigned.
- Assist in maintenance and cleaning of Pathways facility.
- Complete related work as assigned within the scope of responsibility and skills required for the job.
The above statements reflect the general details necessary to describe the functions of this position and are not intended to be a detailed description of all the work/functions that may be required
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
- A Bachelor’s Degree in Social Work or a related field
- Appropriate equivalent combination of education and work experience may also be accepted
- Four years case management experience working with low-income individuals/families and poverty issues, including housing instability
LANGUAGE SKILLS:
- Requires excellent listening, verbal, and written communication skills, with strong attention to detail and accuracy.
MATHEMATICAL SKILLS:
- Knowledge of basic math: add, subtract, multiply, divide, fractions, and percentages.
REASONING ABILITY:
- Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within department guidelines.
CERTIFICATES, LICENSES, REGISTRATIONS:
- Current social work certification from State of Wisconsin preferred.
- Access to reliable, licensed, insured driver and transportation required.
- Requires HQS certification
OTHER SKILLS AND ABILITIES:
- Must possess strong interpersonal, organizational, and independent work skills.
- Ability to work independently, as well as collaboratively, with diverse staff and participants and provide services in a structured, yet individualized, creative, and non-judgmental manner.
- Must possess experience with office equipment and procedures and basic budget and financial transaction procedures.
- Must have computer background and experience with Microsoft applications and internet.
- Ability to proficiently utilize Management Information Systems, data entry.
- Knowledge of local social service resources
- Ability to maintain confidentiality of records/information and establish priorities.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hearing and speaking to exchange information.
- Specific vision requirements of the job include close and distance vision.
- Sitting or standing for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard and other office equipment
- Kneeling, bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies, lifting and carrying of objects up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
- The normal work environment is either an interior office environment or a participant’s home.
Community Action is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, age, disability, or protected veteran status.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
Days
Salary and Benefits
$20.00 per hour
Full benefits package including health insurance, vacation time, paid holidays, and more!
Required Education
Some College
Required Experience
4+ years
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