Supports the optimization and maintenance of solution-related applications

• Contributes to the design and implementation of application and technology solutions through demonstrated basic-level proficiency in maintenance, functionality and workflows of related applications.
• Demonstrates continuous improvement by independently engaging in learning opportunities to maintain current knowledge as well as upcoming changes in functionality and maintenance of applications in assigned solution area.
• Provides first-tier technical support for issues in assigned solution area. Adheres to appropriate issue escalation expectations.

Supports end user workflows and utilization of assigned application systems

• Trains end users on application and technology solutions to the extent that trainees can demonstrate basic-level proficiency in their workflow.
• Provides ongoing support to end users to advance their understanding of current workflows and best practices when using assigned application systems.
• Demonstrates continuous improvement towards developing proficiency in best practices related to end user workflows.

Adheres to solution-related development, implementation and support processes and expectations

• Demonstrates effective systems analysis skills by ensuring appropriate technical requirements are determined from business needs and ensures consistent alignment with business needs throughout the development process.
• Demonstrates effective project management skills by ensuring milestones are met in accordance with agile sprint timelines as well as the Solution Roadmap and providing progress updates to leadership.
• Follows appropriate change management processes for new solution implementations by clearly articulating technical and workflow impacts to stakeholders and representing leadership expectations for testing strategy, issue management, implementation readiness and post-implementation monitoring.
• Demonstrates positive customer service as evidenced by satisfactory customer satisfaction scores and minimal SLA violations.

Facilitates application development and optimization in the Solution Analyst team using agile development approaches to deliver quality products in a timely fashion

• Promotes self-organization in the analyst team through active participation in daily scrum meetings and consistent demonstration of core scrum values.
• Participates in identifying and monitoring key performance metrics to drive continuous process improvement.
• Promotes efficiency by participating in identifying and removing impediments to daily task completion within the analyst team.
• Assists in ensuring proper prioritization of projects and tasks within the Solution Analyst team.

Assist in promoting a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills

• Be open to change and actively support change.
• Be open to others' ideas and points of view.
• Perform other duties as assigned.

Promote department goals as well as the mission of Rogers Behavioral Health (RBH)

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Maintain and/or communicate to appropriate party function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Additional Job Description:

Education/Training Requirements:

• Bachelor's degree in related healthcare, computer information systems, health informatics, or related field discipline is required. Master's degree preferred.
• This role will be expected to develop and maintain a strong understanding of the design and maintenance of assigned application solutions. Progressive training is required and will be provided.
• Minimum of 1-year experience with software project management and process improvement methodologies such as Lean or Agile preferred.
• Physician specialty only: Minimum of 1-year experience working closely with physician-related solutions or healthcare management preferred.