Customer Service Representative - Waukesha

Company:	U.S. Cellular Company Profile \| Current Opportunities (57)
Job Location(s):	Waukesha
Employment Term:	Regular
Employment Type	Full Time
Start Date:	flexible
Starting Salary Range:	Not Provided
Required Education:	High School or Equivalent
Required Experience:	1 to 3 years
Related Categories:	Customer Service - General, Customer Service - Call Center

Position Description

Position Profile

Enthusiasm should be expressed in all you do. U.S. Cellular associates take pride in the enthusiasm they show every day towards serving our customers with excellence.

This is no ordinary call center. This is a U.S. CellularCustomer Care Center. A place where you get outstanding training, have a 1:12 ratio of coach to associates, work in a culture that encourages career growth, and experience success that is benchmarked by your ability to satisfy your customers.

Here, you'll want to have the basics like a high school diploma. We'll want to know that you've already shined brightly in customer care ? maybe in telecom, hospitality, or banking. Although it's not required, having worked in a sales or collections environment could also enhance your ability to serve our customers.

Above all, you want to make our customers' day. Plus, you're looking for a situation where you feel empowered and can "do the right thing" for your customer. Just being there for your customers' changing needs is important, so you need to be open and flexible in scheduling your time around their needs. Count on us for the rewards, recognition, and teamwork that makes U.S Cellular a place where people love coming to work.

We suggest taking a closer look at U.S. Cellular and our way of building careers. We believe you'll appreciate the quality we invest in your experience and enjoy the success we create together.

U.S. Cellular is a drug-free workplace and committed to diversity and inclusion.

Qualifications:

High school diploma or state equivalency certification required
Minimum of two years customer service experience in a high volume telephone contact environment with resolution of complaints or inquiries preferred.
Cellular experience preferred.
Experience with Windows-based PCs, including general office software knowledge required.
Ability to remain flexible and adaptable in a fast-paced environment required.
Effective organizational and interpersonal skills required.
Excellent verbal and written communication skills required.
Available to work 4 weekdays and 1 weekend day from 2pm and 11pm shift required.