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Technical Support Specialist and Project Manager
Madison, WI
Job Description
About Extract Systems
Get in on the ground floor of one the most innovative Health IT companies in Madison. In the past year we experienced double-digit growth. Demand continues to build for our products and we’re poised for growth in the red-hot market for healthcare big data solutions, forecasted by IDC to grow to nearly $19 billion by 2020. Our software and services are helping to reduce healthcare costs and improve physician decision making at some of the largest and best-known names in healthcare. Our rapidly expanding list of marquee healthcare customers means we need your help to deploy our software. We’re looking for talented professionals like you to help us bring the next generation of data capture technology to the healthcare market.
About this Role
As a member of the professional services team, you will work closely with healthcare and local government IT staff and operations teams to design, implement, and support workflows for document handling automation. You’ll work closely with our sales, engineering, and data capture teams to provide customers and prospects with solutions and demos tailored to meet their needs. You’ll get to flex your problem-solving skills as you respond to customer issues, investigating down to the root cause to provide lasting solutions. By guiding our customer partners through workflow analysis, testing their systems, and providing application expertise for their IT departments, you’ll help customers achieve their organizational goals and get their teams back to caring for their patients and serving their communities.
Extract works with the largest local governments as well as the most prestigious healthcare organizations across the country. We’re looking for people who are passionate about making things better – better patient care, lower healthcare costs, improved government office efficiency. If that sounds exciting to you, we’d love to have you on the team!
Key Qualities:
Required experience and skills:
Get in on the ground floor of one the most innovative Health IT companies in Madison. In the past year we experienced double-digit growth. Demand continues to build for our products and we’re poised for growth in the red-hot market for healthcare big data solutions, forecasted by IDC to grow to nearly $19 billion by 2020. Our software and services are helping to reduce healthcare costs and improve physician decision making at some of the largest and best-known names in healthcare. Our rapidly expanding list of marquee healthcare customers means we need your help to deploy our software. We’re looking for talented professionals like you to help us bring the next generation of data capture technology to the healthcare market.
About this Role
As a member of the professional services team, you will work closely with healthcare and local government IT staff and operations teams to design, implement, and support workflows for document handling automation. You’ll work closely with our sales, engineering, and data capture teams to provide customers and prospects with solutions and demos tailored to meet their needs. You’ll get to flex your problem-solving skills as you respond to customer issues, investigating down to the root cause to provide lasting solutions. By guiding our customer partners through workflow analysis, testing their systems, and providing application expertise for their IT departments, you’ll help customers achieve their organizational goals and get their teams back to caring for their patients and serving their communities.
Extract works with the largest local governments as well as the most prestigious healthcare organizations across the country. We’re looking for people who are passionate about making things better – better patient care, lower healthcare costs, improved government office efficiency. If that sounds exciting to you, we’d love to have you on the team!
Key Qualities:
- Energy and a passion for delighting customers
- Very high level of proactive thinking and responsiveness
- Curiosity for how things work
- Proven ability to stay calm in difficult situations
- Superior communication skills especially when working with customers and prospects (written, verbal, and presentation)
- Ability to dig into the technical details of a problem and learn new skills to solve problems efficiently and effectively
- Team player that thrives in a cooperative and high expectation work environment
- Analytical and creative mindset
- Strong attention to detail, well organized, and can manage multiple projects simultaneously
Required experience and skills:
- Bachelor's or greater in Engineering, Math, Statistics, Physics, Chemistry, MIS/CIS, Informatics, or other science-related field
- Greater than 1 year of professional experience in a customer facing role
- Proven track record of success in setting and achieving ambitious goals
- Experience with Windows OS and domain administration
- Experience with healthcare IT and/or administration, preferably experience installing or supporting Epic or another EMR
- Self-motivated and resourceful with the ability to work autonomously
- Experience writing analytic SQL queries
- Experience with Tableau or other popular data exploration, visualization, and dashboarding software
- Some background or exposure to a programming language
- Prior experience with JIRA, Git, and/or BitBucket a huge plus
- Experience with Azure, AWS, and/or Docker
- Experience with IIS and web administration
Special Notes/Instructions
Please send a cover letter and resume to rob_fea@extractsystems.com
Job Summary
Company
Start Date
immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Required Education
Bachelor's Degree
Required Experience
1+ years
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