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Desktop Support
Madison, WI
Job Description
Project Description:
- Provides expert level technical assistance and customer service skills, supporting and managing Desktop Support software applications and hardware.
- Requires extensive knowledge of and experience with Desktop Support technologies, including, but not limited to, desktop client operating systems, desktop applications, desktop/laptop/tablet hardware, network and desktop printer support, mobile phones, and other supported wireless devices and peripherals.
- This Title receives escalated level support issues from the Help Desk and Enterprise Service Desk.
- Has 4-7 years providing Desktop Support services.
- Experience with a variety of the Desktop Support management concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals.
- Independently performs a variety of tasks. A certain degree of creativity and latitude is required.
- Position provides desktop support to several agencies outside of downtown Madison and must have a vehicle available to travel to those locations.
- Qualified applicants for this position will be required to pass a fingerprint-based background check and maintain eligibility.
Job Summary
Company
Employment Term and Type
Regular, Full Time
Hours per Week
40 hours
Work Hours (i.e. shift)
8 am-5 pm
Salary and Benefits
$20 - $25/hr.
Required Education
Open
Required Experience
4+ years
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