Responsible for processing manual credit applications, evaluating/determining credit upgrades, collecting on delinquent customer accounts, and resolving customer inquiries and issues in accordance with company guidelines.

• Resolves delinquent accounts by acquiring payment or making payment arrangements.
• Handles high-volume inbound calls from customers with general billing inquires and delinquent accounts.
• Processes manual credit reviews for consumer and business accounts according to company guidelines.
• Researches/contacts references for customer and business accounts where credit decisions are required.
• Processes business bank references.
• Collaborates and communications credit decisions to Order Processing, Agents, and Corporate Sales Associates.
• Provides customers timely and accurate information
• Assists in other tasks or duties as assigned.

• High School Diploma or state equivalency certification required.
• Minimum of 2 years of any combination of Customer Service or Financial Services experience required.
• Experience with Windows based PCs; including general office software knowledge required.
• Strong data entry skills required.
• Effective organizational and interpersonal skills required.
• Excellent verbal and written communication skills required.
• Ability to be flexible and agile in a dynamic fast paced environment required.
• Experience with credit decision analysis preferred.
• Experience in an automated high volume call center environment preferred