Job Description For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

Health Advocate is looking for Enrollment Specialists to join our team.

As an enrollment specialist, you will answer member questions about the various benefit options our members are being offered and assist them in accessin the systems to enroll.

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees. We are looking for the right people with experience who can respond to benefits inquiries and assist members with plan selection decisions. Our Benefit Specialists telephonically provide high quality support to the employees of our clients. Members receive help in understanding their benefit plan offering, and direction in working through a variety of benefit issues. The Benefit Specialist will be required to interface with many internal and external resources to provide guidance and direction regarding plan options, cost factors and detailed benefit review.

We offer Great Benefits!The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match.

Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Hours of Operation: Monday through Friday

Job Summary :

• Professionally answers incoming calls and respond to member inquiries.
• Research eligibility and enrollment rules in Benefit administration platforms.
• Update enrollment systems with member information as per plan and enrollment rules.
• Provide guidance to members on open enrollment issues, questions and concerns about benefit options.
• Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options
• Educate customers on health benefits options and programs offered by their employer
• Answer customer questions related to Benefit Plans (i.e. medical, dental, life, STD, LTD), consumer-driven health plans, FSAs, provider selection, qualifying life events and the open enrollment process
• Place outbound follow up calls for issues that cannot be resolved during the initial call

Minimum Requirements:

• Bachelor's Degree or other applicable work experience.
• 3 years prior benefits experience preferred
• Strong communication skills and phone etiquette
• Excellent customer service and customer resolution skills
• Experience with Microsoft Word and Excel

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Company's website:

• https://www.healthadvocate.com/site/

Company's Facebook page:

About Us:

• Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For nearly 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.

Silver winner - Best in Biz Award 2020
Most Customer-Friendly Company of the Year

Silver winner - Stevie Award 2020
Healthcare Customer Service Department of the Year

Bronze winner - Stevie Award 2020
Most Valuable Response by a Customer Service Team