Your role as the Network Specialist within the Advanced Technical Support (ATS) Team will be focused on providing level II technical support of the TDS Network as well as anticipating and preventing faults within the network.

In this role you will provide level 2/3 support of the Video and Data networks and products. This specifically includes:

Consumer and commercial DSL/PON
• Dedicated broadband services over copper/fiber/DOCSIS delivery
• Layer 2/3 switching and routing
• Core network transport
• Multi-Service Access Platforms
• Transcoding/encoding infrastructure

TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

• Provide leadership and guidance for fault resolution and prevention
• Provide input and feedback into fault resolution procedures across Network Operations
• Provide feedback into network designs, standard configurations, and operational procedures
• Effectively communicate technical network issues to management and adjacent teams
• Create, Maintain, and Edit network documentation to be used by Operational staff
• Mentoring peers and adjacent teams on areas of expertise

Required Qualifications

• Associate degree or higher AND 2+ years work experience in Data/Video networking OR- 4+ years experience in Data/Video networking.

• Must be fully vaccinated against COVID-19, or willing to be fully vaccinated by January 18^th, 2022.

Other Qualifications

• IP Video technologies including (but not limited to) 8VSB, ATSC, MPEG4, MPEG2, PIM, SNMP, CDN, DRM, IGMP, TCP, UDP, OSPF, BGP, IPV4/IPV6, ABR, SCTE-35, multicast, unicast.
• Video content acquisition via terrestrial, satellite, off-air, and internet sources
• Video content acquisition troubleshooting
• Power and grounding concepts associated with AC and DC power equipment.
• Dish, antenna, and headend installation, configuration, and support
• Strong IP routing knowledge and experience (Cisco, Alcatel, Brocade)
• Transport/Access knowledge and experience (DWDM, SONET, ATM, Packet over SONET, licensed/unlicensed microwave)
• Broadband and narrowband access technologies including (but not limited to) xDSL, WiFi, PON, RFOG, Ethernet, DOCSIS.
• TCP/IP technologies including (but not limited to) routing and routing protocols (MPLS, OSPF, BGP, and RIP) subnetting, multicast, tunneling, bridging, QoS, IP Video.
• Management and use of customer premises equipment including (but not limited to) Routers, Ethernet demarcs, set-top boxes, home wiring concepts, DSL and Cable modems.
• Linux system administration experience a plus

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!