Exciting Opportunity to Change Lives: Join us at CapTel, where every day brings the chance to be a catalyst for positive change. As a Call Center Supervisor, you'll play a vital role in providing essential communication support to individuals with hearing loss. You'll manage and lead a dynamic team of Captioning Assistants, ensuring our clients are receiving the highest quality captions and best customer service the industry has to offer. This is a perfect opportunity for anyone who has coaching, supervisory, management or leadership experience in the retail, customer service, sales, call center, healthcare, and restaurant industries. Those experiences are highly transferrable for this position.
Wage and Schedule Info:
Job Description: Captioning Assistant (CA) Supervisors guide and lead a team of Captioning Assistants. They drive quality, attendance, policy adherence, and time management. This role requires a hybrid schedule, with a minimum of two on-site shifts weekly.
Essential Functions:
Requirements:
Grow with Us: At CapTel, we're invested in your growth. With mentoring and on-the-job training, you'll have the chance to develop your skills and take your career to the next level. Opportunities for advancement include positions in Human Resources, Scheduling, Training, Customer Service, Management, and IT departments. As a supervisor, you'll not only manage a team but also lead by example, inspiring others to reach their full potential.
Impact on the Deaf and Hard-of-Hearing Community: Your role directly impacts the lives of individuals in the deaf and hard of hearing community. By ensuring our services are delivered with accuracy, empathy, and professionalism, you're enabling meaningful connections that bridge communication gaps. This isn't just a job – it's an opportunity to be a part of something bigger, empowering and connecting thousands of people nationwide.
All qualified applicants will receive considerations for employment without regard to sex, race, color, national origin or ancestry, age, disability, marital/veteran/student status, physical appearance, sexual orientation, political beliefs, religion, genetic information, gender identity, a less than honorable discharge from the military, etc. and any other status protected by federal, state, or local law and regulations.