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Customer Success Manager
Madison, WI
Job Description
Who We Are
Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. Our mission is clear – produce excellent products that lead the market and exceed the expectations of our customers!
The Opportunity
An exciting opportunity is available for a Customer Success Manager to join the Singlewire team. As part of our team, you will be a highly visible team member responsible for complete post-sale success and satisfaction of a portfolio of Singlewire Customers. The Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth opportunity or risk in their portfolio. This position is located in our home office in Madison, WI.
If you’re a master at developing customer relationships to ensure every customer is successful and committed to our product, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to ensure customer satisfaction and company growth, proactively onboard our customers, and become our customer’s trusted advisor. A successful Customer Success Manager will be able to effectively own the customers relationship after the sale. The job responsibilities include:
Other Skills That Will Make You Stand Out
At Singlewire, we believe what we do really matters. We are passionate about our work, our employees, our customers and our partners. We are a community of collaborators that share and work hard to reach common goals. We also like to have some fun along the way. We offer competitive compensation and great benefits including 401K match, health, dental, vision and life insurance.
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Singlewire Software develops and supports innovative voice applications centered around secure, fast, and reliable mass notification capabilities. Our mission is clear – produce excellent products that lead the market and exceed the expectations of our customers!
The Opportunity
An exciting opportunity is available for a Customer Success Manager to join the Singlewire team. As part of our team, you will be a highly visible team member responsible for complete post-sale success and satisfaction of a portfolio of Singlewire Customers. The Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth opportunity or risk in their portfolio. This position is located in our home office in Madison, WI.
If you’re a master at developing customer relationships to ensure every customer is successful and committed to our product, you'll love the challenge of this position. You should be quick and flexible to flourish in our fast-paced environment. We are looking for that ideal individual that is motivated to ensure customer satisfaction and company growth, proactively onboard our customers, and become our customer’s trusted advisor. A successful Customer Success Manager will be able to effectively own the customers relationship after the sale. The job responsibilities include:
- Ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned portfolio
- Work with Singlewire DevOps and customer to configure, train and test InformaCast Fusion and Mobile. Must be able to handle certain technical configuration tasks: provisioning, user loader configuration, InformaCast Mobile plugin configuration
- Develop strong relationships with all key customer decision makers and influencers
- Identify, develop and recognize new opportunities for expanding customers’ business volume
- Uncover and mitigate any risk that threatens your customers’ growth, satisfaction or renewal
- Own all primary and proactive customer communication and resolve escalations with autonomy related to the services provided by Singlewire
- Serve as an advocate for customer needs
- Ensure customer feedback is communicated internally to enable ongoing product and service improvements
- Communicates relevant service updates and recommendations to both internal and external customers
- Prepare and present a strong customer demonstration with a focus on customer education
- A Bachelor’s Degree and 4 plus years of experience in a software account management or clients’ services managing multi-million-dollar portfolios of recurring revenue
- Technical acumen at the application level
- Exposure to the development, execution, and overview of account plans for top tier customers
- Experience with SalesForce
- Excellent verbal and written communication and in-person and virtual presentation skills
- Ability to work independently and to collaborate effectively across functions as part of a team in a matrixed environment
- Excellent relationship building skills
- Strong verbal communications and business acumen skills
- Strong interpersonal skills for working with customers, partners and other members of the Singlewire team
- Dedication to detail, organization, and productive time management
- Ability to effectively adapt to rapidly changing technology and apply it to business needs
- Demonstrated ability to establish and maintain a high level of partner and customer trust and confidence
Other Skills That Will Make You Stand Out
- Experience selling through Cisco and Cisco resellers
- Experience with Cisco Unified Communications
- Knowledge of Notification as a business solution
At Singlewire, we believe what we do really matters. We are passionate about our work, our employees, our customers and our partners. We are a community of collaborators that share and work hard to reach common goals. We also like to have some fun along the way. We offer competitive compensation and great benefits including 401K match, health, dental, vision and life insurance.
Singlewire Software LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Summary
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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