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Clinical Team Manager (200258)
Portage, WI
Job Description
POSITION OVERVIEW
We have an opening for a Clinical Team Manager in our Columbia County Community Support Program! The Clinical Team Manager (CTM) of the Columbia County Community Support Program (CSP) is responsible for promoting the mission and vision of Journey Mental Health Center (JMHC), and for providing agency leadership to achieve JMHC’s overall cultural sensitivity and consumer involvement goals. This encompasses a broad range of activities, including oversight and direct supervision for the Team Leader and the CSP staff. S/he is responsible for organizing, administrating and supervising the day-to-day operations of the CSP to promote culturally sensitive clinical services to rural Columbia County consumers. The Clinical Team Manager oversees the program’s personnel, service delivery, program development, quality assurance, design and analysis of program outcomes, and contract compliance. The Clinical Team Manager coordinates program’s efforts with other JMHC and community programs, providing advocacy, training and education, assisting in contract and budget negotiations, and influencing public policy development at agency, system-wide, and State levels.
Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency's belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.
It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.
Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.
Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.
You can read about the many benefits of working at JMHC on our careers page.
FOLLOWING IS ADDITIONAL INFORMATION:
The Clinical Team Manager is responsible to the Director of Community Services and may assume other duties as assigned.
QUALIFICATIONS
ESSENTIAL
PREFERRED:
RESPONSIBILITIES:
A. Program Management
B. Quality Assurance
C. Clinical Services
D. Community Advocacy and Public Relations
E. Agency Leadership
The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.
We have an opening for a Clinical Team Manager in our Columbia County Community Support Program! The Clinical Team Manager (CTM) of the Columbia County Community Support Program (CSP) is responsible for promoting the mission and vision of Journey Mental Health Center (JMHC), and for providing agency leadership to achieve JMHC’s overall cultural sensitivity and consumer involvement goals. This encompasses a broad range of activities, including oversight and direct supervision for the Team Leader and the CSP staff. S/he is responsible for organizing, administrating and supervising the day-to-day operations of the CSP to promote culturally sensitive clinical services to rural Columbia County consumers. The Clinical Team Manager oversees the program’s personnel, service delivery, program development, quality assurance, design and analysis of program outcomes, and contract compliance. The Clinical Team Manager coordinates program’s efforts with other JMHC and community programs, providing advocacy, training and education, assisting in contract and budget negotiations, and influencing public policy development at agency, system-wide, and State levels.
Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency's belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers.
It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.
Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us.
Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.
You can read about the many benefits of working at JMHC on our careers page.
FOLLOWING IS ADDITIONAL INFORMATION:
The Clinical Team Manager is responsible to the Director of Community Services and may assume other duties as assigned.
QUALIFICATIONS
ESSENTIAL
- Master’s Degree in related human services field
- Meets relevant requirements for billable clinical services
- Licensed masters preferred or ability to achieve within 3 years of hire date
- Five years relevant mental health clinical experience
- Supervisory experience
- Strong commitment to improving the cultural sensitivity of the program, as demonstrated by: valuing difference/diversity; recognizing limitations; and having concrete ideas about how to improve cultural awareness, knowledge and skills of self, staff and program
- Strong commitment to respecting consumers and having concrete ideas about how to improve the meaningful involvement and participation of consumers in the program
- Strong commitment to community-based services for persons with high needs and low resources
- Experience and training, which demonstrates an unusually high competence in working cross-culturally and having connections to communities/cultures within Columbia County which have resources and attributes needed by Columbia County CSP’s current/potential clientele, specifically those rural consumers
- Knowledge about staff development and supervision, program planning and quality assurance
- Demonstrated ability to work effectively with large systems (i.e. courts, human service staff, etc.)
- Ability to lead a multi-disciplinary team
- Excellent communication skills
- Possession of a valid driver's license, a favorable driving record, adequate insurance (per state law) and access to a vehicle.
PREFERRED:
- Demonstrated expertise in providing cross-cultural MH and/or AODA services
- Experience providing community-based services for persons with high needs and low resources who live in rural settings
- Experience in budget management and contract negotiation
- Special areas of expertise in addition to above, such as dual diagnosis, vocational rehabilitation, work with consumer support groups
- Fluency in Spanish or one of the Southeast Asian dialects in addition to English
RESPONSIBILITIES:
A. Program Management
- Recruit, hire, supervise, support, and mentor program staff to maximize individual and team cultural sensitivity and clinical competence.
- Recruit, hire, supervise, support, and mentor the Team Leader(s); provide timely feedback to her/him about her/his performance, and seek feedback from her/him. Make final personnel recommendations regarding hiring, promotion, disciplinary action, termination and leaves of absence for all staff.
- Provide guidance, mentoring, oversight and support efforts to maintain compliance with the JMHC’s Strategic Plan for Cultural Diversity & Inclusion, state license and billing regulations, county requirements, program budgets and JMHC policies.
- Provide guidance, mentoring, oversight and support efforts to have culturally sensitive working relationships with other providers and the greater community.
- Promote staff development, provide timely feedback to staff about their performance, and seek feedback from unit staff, to maximize individual and team cultural sensitivity and clinical competence.
- Coordinate and oversee plan to hire and retain a diversified work force.
- Coordinate and oversee the planning, development and operation of the program’s services to maximize cultural sensitivity and clinical competence, consumer involvement, accessibility and cost effectiveness.
- Initiate new programs and redesign services, as appropriate, to meet the cultural sensitivity and clinical needs of consumers and community.
- Provide consultation and training to other mental health programs and community agencies and manage situations that require special attention and support such as crises, consumer grievances.
- Oversee student and volunteers.
B. Quality Assurance
- Oversee program compliance with state licensing and billing regulations, including the required documentation in consumer treatment records.
- Oversee program compliance with agency strategic plan for cultural diversity.
- Provide interpretation of agency mission, vision, and policies, for program staff and oversee staff compliance with agency and program polices and contract requirements.
- Prepare and manage programs’ operating budgets.
- Oversee required reports, as needed.
- Facilitate program staff meetings.
- Participate in weekly Manager meetings, and other supervisory/policy meetings, as appropriate.
C. Clinical Services
- Supervise the development and operation of each team’s cultural sensitivity and clinical services.
- Oversee, support, and provide consultation to the team regarding cultural sensitivity and clinical work. Provide cross-cultural coaching to team members and to Team Leader(s).
- Provide direct services to two or three consumers for the purposes of fidelity to the CSP model and to demonstrate good clinical service provision and cultural sensitivity to staff; or, provide secondary service to consumers in lieu of a caseload.
- Supervise in-depth assessments of all new consumers, teaching the use of cultural sensitivity and consumer recovery principles.
- Assure that treatment plans are timely and well done, and that case noting is adequate.
D. Community Advocacy and Public Relations
- Represent the agency and program’s cultural sensitivity and clinically competent service mission to other agencies, funding sources and the general public.
- Provide leadership about cultural sensitivity and clinically competent mental health and related services to policy making and training groups, as requested.
- Coordinate and oversee that the program has culturally sensitive working relationships with other providers and the greater community, as appropriate.
E. Agency Leadership
- Assume a leadership role within Columbia County CSP, within the CSP subsystem, and within JMHC that actively promotes the agency’s mission, vision and policies.
The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.
Job Summary
Company
Start Date
Immediate
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
Generally First Shift
Salary and Benefits
$54,890-$67,284 p/yr
Generous Paid Time Off!
Required Education
Master's Degree
Required Experience
5+ years
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