Crisis Residential Program Coordinator (210331)
Madison, WI 
Posted 26 days ago
Job Description
We have an opening for a Crisis Residential Program Coordinator in our Bayside Place/Recovery House program. The Crisis Residential Program Coordinator (PRC) is responsible for providing professional, clinical, and supervisory oversight to the direct care staff working at Bayside and Recovery House. The person in this position provides culturally sensitive, recovery oriented and trauma informed supervision, and clinical support of consumers and staff. Primary duties include supervision and consultation, administrative oversight of a multi-disciplinary clinical team, program service delivery, and utilization review. The PRC will provide clinical interventions to residents of the Crisis Residential Programs including direct clinical services comprised of risk assessments & safety planning, development of individual service plans, referrals for ongoing support upon discharge, facilitating two therapeutic groups daily, and clinical documentation. The PRC is responsible for scheduling staff to cover shifts 24/7, 365 days per year and may need to cover shifts if necessary. Primary hours will be M-F 9:30am to 6pm, there will be some variation based on unit staffing needs.

Journey Mental Health Center (JMHC) is an Equal Opportunity/Affirmative Action Employer. It is the agency's belief that staff diversity and cultural humility are the foundation for services, which are accessible, effective, and relevant to the diverse needs of our consumers. 
It is important that we choose employees that reflect our mission, vision and values, thus our selection process is thorough and sometimes longer than other employers.
Thank you in advance for providing us with complete and accurate application materials and for your patience when waiting to hear from us. 
Though you may have excellent experience, strong work ethic and passion for recovery, due to our funding contractual agreements, candidates we hire must meet the Essential Qualifications specified in the job postings in order to be offered an interview. Please review the qualifications carefully. We wouldn’t want you to put effort into your application materials if you don’t meet the essential qualifications.
You can read about the many benefits of working at JMHC on our careers page.

The Crisis Residential Program Coordinator reports directly to the Clinical Team Manger of Bayside & Recovery House, with overall program supervision provided by the Director of Emergency Services.
  • Bachelor’s degree in a related behavioral health field; Master’s degree in related field preferred.
  • 3 years of experience in a related behavioral health field.
  • 1 year of supervisory experience.
  • Residential or hospital inpatient experience.
  • Experience working with individuals who have co-occurring disorders-both mental health and substance use disorders.
  • Demonstrated ability to balance the administrative and clinical/supervisory needs of the unit.
  • Ability to bill Medicaid.
  • Demonstrated commitment to provide culturally sensitive services.
  • Demonstrated commitment to recovery focused principles, and provision of trauma informed services.
  • Experience effectively managing behavioral health crises.
  • Ability to provide clinical supervision to a multi-disciplinary team.
  • Strong organizational and leadership skills.
  • Superior communication abilities.
  • Demonstrated clinical experience with adults, families.
  • Possession of a valid driver's license, a favorable driving record, adequate insurance (per state law) and access to a vehicle.
Working Conditions
Proof of COVID-19 vaccination, or submission of ongoing PCR test results required.
  • Master’s degree in related field preferred. 
  • Experience working with consumer’s service providers including insurance, police/law enforcement, case managers, etc. 
  • Working knowledge of DHS 34, DHS 83, as well as Chapters 51, 54/55 of the Wisconsin state statutes. 
  • SUD certification.
  • Bilingual in Spanish and English.
A.  Clinical & Direct Supervisory Duties
  1. Provide consultation, review, and oversight of daily operations
  2. Ensure that services provided in Crisis Residential Programs are culturally sensitive, trauma informed, and clinically appropriate.
  3. Facilitation of therapeutic groups
  4. New hire training
  5. Meet supervision requirements as set forth in DHS 34 & 83
  6. Responsible for completing and submitting all prior authorizations for 3rd party payers.
  7. Review documentation for accuracy and timely completion
  8. Meet CARF/CBRF/JMHC and state certification expectations
  9. Coordination of referrals & warm transfers to ongoing care providers
  10. Conflict resolution/mediation
B.  Administrative Leadership
  1. Participate in and provide leadership to meetings, training programs and assist in development of new programming.
  2. Complete annual performance evaluations for assigned staff
  3. Participate in performance improvement and disciplinary meetings when needed
  4. Ensure that contractual obligations are being met
  5. Collaborate with supervisors to provide services and referrals across the continuum of care at JMHC
B.  General Program and Agency Duties
  1. Work actively and positively to maintain good working relationships with segments of the community, informing Clinical Team Leader and Clinical Director of problems as they arise
  2. Work to improve own cultural sensitivity
  3. Work to improve meaningful consumer involvement
  4. Participate in committees as requested
  5. Other duties as assigned by supervisor 
The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee. 


Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Hours per Week
Work Hours (i.e. shift)
Generally First Shift
Salary and Benefits
$43,528 - $55,218
Generous Paid Time Off!
Required Education
Bachelor's Degree
Required Experience
3+ years
Email this Job to Yourself or a Friend
Indicates required fields