Customer Support Specialist and Project Manager
Madison, WI 
Posted 6 days ago
Job Description
About Extract Systems
Get in on the ground floor of one the most innovative Health IT companies in Madison. In the past year, we experienced double-digit growth. Demand continues to build for our products and we’re poised for growth in the red-hot market for healthcare big data solutions, forecast by IDC to grow to nearly $19 billion by 2020. Our software and services are helping to reduce healthcare costs and improve physician decision making at some of the largest and best-known names in healthcare. Our rapidly expanding list of marquis healthcare customers means we need your help to deploy our software. We’re looking for talented professionals like you to help us bring the next generation of data capture technology to the healthcare market.
About this Role 
As a member of the professional services team, you will work closely with the healthcare and local government customer IT staff and operational stakeholders to ensure customer happiness and success from the time of the first software demo all the way through the install, go-live, and long-term maintenance. You will collaborate often with our internal sales, engineering, and data capture teams to provide customers and prospects with solutions and demos that meet their organizational needs. You will be expected to resolve technical issues quickly and ensure the root cause is addressed to the customer's satisfaction. You will help customers achieve their organizational goals, guide clients through workflow analysis, system testing, provide application expertise for clients’ IT departments, and aid them in process redesign and system build.
Extract works with the largest local governments as well as the most prestigious healthcare organizations across the country. If improving patient care, reducing healthcare costs, complying with quality mandates, or helping researchers discover new treatments excites you, send us your resume.  We’re looking for people with passion.
Key Qualities: 
  • Energy and a passion for thrilling customers.
  • Very high level of proactivity and responsiveness.
  • Curiosity for how things work.
  • Proven ability to stay calm in difficult situations.
  • Superior communication skills especially in regards to customer training and prospect presentations (written, verbal and presentation).
  • Ability to dig into the technical details of a problem and learn new skills to solve problems efficiently and effectively.
  • Team player that thrives in a cooperative and high expectation work environment.
  • Analytical and creative mindset.
  • Strong attention to detail, well organized, and can manage multiple projects simultaneously.
Required experience and skills: 
  • Bachelor's or greater in Engineering, Math, Statistics, Physics, Chemistry, MIS/CIS, Informatics, or other science-related field.
  • Greater than 1 year of professional experience in a customer facing role.
  • Excellent problem solving and project management skills.
  • Proven track record of success in setting and achieving ambitious goals.
  • Experience or familiarity with windows administration and permissions.
  • Experience with healthcare IT and/or administration, preferably experience installing or support Epic or another EMR.
  • Self-motivated and resourceful with the ability to work autonomously.
Preferred experience and skills:
  • Experience writing analytic SQL queries.
  • Experience with Tableau or other popular data exploration, visualization, and dashboarding software.
  • Some background or exposure to a computer language.
  • Prior experience with JIRA, Git, and/or BitBucket a huge plus.
This position is based on the west side of Madison, Wisconsin.  We offer competitive salaries, benefits, and an entrepreneurial work environment.  Please send a cover letter and resume.


Special Notes/Instructions
Please send a cover letter and resume to
Job Summary
Start Date
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1+ years
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