Version:1.0 StartHTML:000000172 EndHTML:000025268 StartFragment:000000363 EndFragment:000025229 StartSelection:000000363 EndSelection:000025219 SourceURL:dhtmled0: We’re looking for an ambitious and talented career-minded professional who would like to make a difference utilizing their skill set, while working in a thriving agile-methodology environment. We offer competitive career opportunities, great benefits and promote a work-life balance.
Responsibilities: This position is based in Madison, WI As a Customer Support Analyst (Network Management Support), you will be the primary contact for any network maintenance requests that are received from our clients. This includes adding and removing shops from a network, sending shop invitations, assisting shops with completing their insurance profiles, reviewing compliance with testing requirements, maintaining client org. structures, answering product specific questions, as well as general site navigation. You will be assigned specific accounts and will work closely with the Account Managers to support new customer implementations, or any changes to client workflows.
Process shop additions, removals, and update requests from clients
Maintain follow-up with recently added repair facilities to ensure profile and testing requirements are met
Monitor invite progress and submit shops for review