Service Specialist
Cottage Grove, WI 
Posted 16 days ago
Job Description
Service Specialist
LocationWausau, WI (Remote)
Primary OfficeMadison
219 South Main St
Cottage Grove, WI 53527
United States
DurationFull Time
Desired EducationAssociates
Desired Experience0-3 Years
Associates degree in electronics or related field

Mechanical background a plus

1-3 years security systems equipment service maintenance and repair preferred
ResponsibilitiesMaintenance of a service territory:

Service physical and electronic security equipment primarily in financial institutions

Contact the customer in a timely manner after receiving service calls and schedule accordingly

Prioritize service calls according to urgency and customers needs

Efficiently schedule your work and driving routes

Maintain a professional attitude with all customers

Show professionalism with all internal employees

Troubleshooting and identify problem - develop a repair plan

Make sure there is a quality control check on all repairs

Thorough description of work performed and completion of paperwork including parts, labor, travel, mileage, etc.

Proper service coding on paperwork of daily duties performed

Schedule preventative maintenance inspections accordingly

Perform preventative maintenance inspections in timely and proper manner

Assist on new equipment installations when necessary

Stay on top of new product lines request training from supervisor when necessary

Be readily available during stand-by

Teamwork in assisting other employees

Maintain and respect company vehicle, parts, tools, manuals, and all other properties

Maintain accurate and sufficient vehicle inventory for your territory

Stay on top of own parts orders - question administrative staff when orders are not timely

Any other duties requested by supervisor
SkillsAbility to use hand tools and various electronic meters/equipment

Ability to read and understand blueprints and schematics

Strong interpersonal and communication skills

Ability to troubleshoot electronic and mechanical problems

Work indoors and outdoors with electrical or mechanical equipment

Requires scheduled periodic stand by service approximately every seven weeks

Physical demand requires 100% use of senses and limbs and the ability to lift 100 lbs

Standing, bending, stooping, and climbing to service equipment

Driving for long periods of time (2 hours or more)
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an inverview.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
0 to 3 years
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