Delivery Director - Data Center Infrastructure Cloud - Madison, WI
Madison, WI 
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Posted 27 days ago
Job Description
Delivery Director - Data Center Infrastructure Cloud - Madison, WI (046627)

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
About Infrastructure Services :
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at . People matter, results count.


Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


Click the following link for more information on your rights as an Applicant -


Qualifications

Job Title: Service Delivery Director

Location: Madison, WI (we are looking for local candidate)

Travel: 10%

Job Description:

Manage a Data Center delivery team to ensure timely and accurate customer deliveries.
Build positive and productive working relationships with customers for business growth.
Analyze and troubleshoot delivery issues in a timely fashion.
Review customer orders and plan and coordinate delivery activities
Oversee daily activities of delivery team and provide direction and guidance as needed.
Perform resource allocations and workload assignments according to delivery requirements.
Ensure that team maintains high level of competence and operational excellence.
Evaluate the performance of team members and determine training needs.
Serve as primary contact for customer inquiries and concerns.
Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
Develop process improvements to achieve cost effectiveness and time saving.
Make critical business decisions to meet customer expectations.
Develop scope and budget for delivery projects
Report delivery status to customers and develop required delivery documentations.
Manages people and/or services delivered from a unit via SDM's to the client, ensuring the services are provided to an appropriate quality to meet contractual obligations and that targets are met.
Co-ordinates delivery of a portfolio of services X-technology-tower, X-center and sometimes X-region, to a portfolio of Service delivery managers / clients
Meet the defined SLA/OLA's;
The ramp-up or run-down of services and scope from the center, deploying transition managers where necessary;
Ensures correct &appropriate charging of the centers' services to the account;
As a respected and trusted advisor, supports the Towers in deploying standards within accounts, ensuring best value for money for our accounts and clients;
Thorough understanding of all contractual obligations and ensures they are met.
Day to Day responsibilities:
The Service Delivery Director is a senior leadership role responsible for managing Capgemini's Delivery (center) Services offerings to our clients.
Responsible for delivery center commitments including service level and financial.
Properly align the organization to the portfolio strategy for data center services, driving standardization in the existing delivery centers, developing and implement plans for incremental capacity to handle growth, and supporting the development and implementation of new service offerings to attract new business.
Responsible for managing a team of managers, onshore staff, and offshore staff supporting services delivered from delivery services.

What You Bring:
Required:
Good understanding of Data center technologies and having worked in complex Banking/Insurance domain with knowledge of compliance and security in such environments.

Desired:
Degree in a related field or the equivalent combination of training and experience.
Strong experience in Data Centers technologies.
Strong analytical and problem-solving skills.
Strong written and oral communication skills.
Qualification: 15 years of experience;
Bachelor's degree and/or required years of experience
Should be a master in Continuous (Service) Improvement, Transition Management and Negotiation.
Just have experience in Vendor Management and Financial Analysis

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
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Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
15+ years
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