Sales and Customer Service Associate
Arvada, CO 
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Posted 25 days ago
Job Description
Sales and Customer Service Associate
Job Locations US-CO-Arvada
ID 2020-16047
Company TDS Cable Operations
Sign-On Bonus $ 1,000 after 30 days of employment
Overview

TDS Telecom is seeking a Sales and Customer Service Associate to join our team in our local office: 14700 West 66th Pl #12, Arvada, CO 80004

    We are currently offering a $1,000 Sign-On Bonus for this role!

As a Sales and Customer Service Associate, you would be a key contributor in TDS's overall consumer strategy to grow, delight, and retain our customers.  Our company motto is to grow revenue and achieve new sales goals that will provide exceptional customer service. In this position, you would handle customers that walk in the retail offices as well as handle inbound customer calls when no one is in the office. 

 

A few details on the position: 

  • Start date: TBD
  • 2 weeks paid training in the local office

*please note: we expect perfect attendance during training to support your success. If you can commit to being here, we can commit to helping you create the life you want with the pay you deserve!!

 

What about PAY??

  • Competitive Hourly Rate
  • UNCAPPED COMMISSION!! 
  • As mentioned above, $1,000 sign-on bonus 
  • $175 ramp pay for the first two months 
  • Competitive sales contests that occur daily, weekly, and even monthly! 
  • Opportunity to earn a 5 day elite Seller trip to an AMAZING destination! 

As if that wasn't enough, WE'VE GOT MORE!! 

  • Team luncheons
  • TDS Services Discounts
  • Competitive Benefits package available on day 1 of employment!

Brief Overview of our company:

TDS Telecom, headquartered in Madison, Wis., employs nearly 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdstelecom.com.

Responsibilities

A little more information about what you will be doing in this role...

  • Deliver sales results through providing exceptional customer service: exceed or meet monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV and Internet Content Product offerings.
  • Moves/Adds/Changes/Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Retail Consumer Sales Representative will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or offer at a better value.
  • Cash Management Procedures: Retail Consumer Sales Representative must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit
  • Keeps current with promotions, products and technology necessary to exceeding or meeting sales goals.
  • Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the company and coworkers to meet our customers' needs.
Qualifications

Required Qualifications:

  • 6+ months experience in a sales or customer service role
  • 2+ years’ experience using a PC with various software packages
  • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
  • Must have and maintain a valid driver’s license. 

-   OR   -

  • Current or prior military service with honorable discharge.
  • Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
  • Must have and maintain a valid driver’s license

Other Qualifications:

  • 6+ months experience in a fast paced environment managing multiple tasks
  • 6+ months experience working with detailed data
  • Ability to meet or exceed sales goals
  • Ability to handle a high volume of phone calls in a structured, contact center environment
  • Understanding of the telecommunication industry
  • Understanding of telecommunication products and services
  • Excellent interpersonal communication skills (i.e., verbal, written, listening)
  • Problem solving skills (i.e. customer complaints, competitive issues)
  • Successful completion of classroom training will be required
  • Demonstrated success in a competitive sales environment
  • Able to Work Overtime with Advance Notice
  • Ability to Work shift with ending time of  8:00 p.m. CST and a Saturday Rotation
  • Willing and able to travel based on the needs of the business

Benefits:

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

 

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


Employment at TDS is subject to post-offer, pre-employment drug testing. EEO/AA Employer/Vets/Disability.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
6+ years
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