The Senior Network Operations Center Technician is responsible for various functions within the Network Operations Support area. The Senior Network Operations Center Technician is responsible for shift operations of the Network Operations Center (NOC). This center provides network management services across the voice, video, and data network of TDS TELECOM and other organizations as required 7/24/365. Other users of the NOC include the Customer Contact Centers, Carrier Service Center, Network Implementation and Optimization, Advanced Technical Support, Field Services, and to a lesser extent all TDS TELECOM departments.
The NOC recognizes, acknowledges, fixes, documents, and clears trouble ticket conditions. Dispatches appropriate field personnel or level 2 support resources to assist in trouble resolution when required.
The Senior Network Operations Center Technician provides support through troubleshooting alerts in the TDS network, works with carriers and works closely with Field Service Technicians to resolve troubles. This position also provides 1st level support for Advanced Technical Support teams and Field Services in a quality-oriented, professional manner that would aid and facilitate the teams in exceeding customer expectations.
****This is a third shift position that must be worked out of our NOC facilities in Madison, Wisconsin, or Bend Oregon, the hours are Sunday - Wednesday 10:00 pm-8:30 am CT/8:00 pm-6:30 am PT with the Sunday shift starting at 10:00 PM on Saturday****
Troubleshoots, analyses, resolves, and escalates network troubles. This specifically includes the following:
Secondary Job Functions.
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