Give hope. Give health. Make your mark in the fight against cancer.
At Accuray, we make a direct and powerful impact on the lives of cancer patients every day - helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer - helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world.
Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makestreatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.
The Senior Network Engineer is responsible for researching, designing, implementing, and maintaining network related systems. The Senior Network Engineer will proactively evaluate and continuously refine the systems to ensure efficiency and reliability. The Senior Network Engineer will document solution designs and procedures and train support personnel appropriately. The Senior Network Engineer will lead small projects and initiatives and act as the technical lead on major business projects.
The Senior Network Engineer will provide operational support for all network related solutions and handle escalations from tier 1 and 2 support personnel. The Senior Network Engineer can reside in the greater Madison, WI, or Sunnyvale, CA area; relocation is available for the right candidate. We believe in flexibility and offer a hybrid work environment. Join our team of resourceful, technical experts, who are ambassadors of our world-class support team, which strives for radical customer delight every day!
Essential Duties and Responsibilities:
Operations and Support
Work with the business to fulfill requests
Respond to and remediate incident tickets
Identify and remediate system outages
Provision new network systems
Perform daily system and security monitoring
Maintain existing solutions
Engineering and Design
Research and recommend new technologies
Design and implement new technologies
Document system design and standards
Document system processes and procedures
Develop and train support personnel and users as necessary
Plan lifecycle and roadmap of solutions
Proactively evaluate and refine existing solutions
Automate repeatable processes
Patch systems regularly to ensure security and compliance
Respond to and remediate security breaches
Harden systems to ensure they are secure
Manage security certificates
Deploy and manage security agents
Document and report weekly activities to the reporting manager
Promote a positive mindset and a collaborative environment
Effectively communicate via written or spoken language
Produce detailed reports with key metrics
Provide technical leadership for large projects
Manage small projects and initiatives
A B.S. or M.S. degree in Computer Science, Electrical Engineering or related technical discipline from an accredited. college/university or 10+ years of relevant experience and increasing levels of responsibility managing large scale network environment.
7+ years' experience managing core network and WAN technologies including MPLS, IP VPN, DNS, DHCP, and telecoms systems, preferably in a Cisco environment.
Cisco routers/switches/firewalls (ie. ASA 5500 Family, 2900/3800 ISR Routers, Catalyst 3750X stacks & 4500/6500 chassis switches, FirePower, ISE).
Cisco wireless (Cisco 5500/2500 series wireless controllers and Prime).
Voice system administration and design (Cisco Call Manager/Unity/UCCX, Zoom, etc.).
Dynamic routing protocols (EIGRP, OSPF, BGP, etc.).
Ability to independently resolve routine problems with various software and hardware systems.
Exceptional collaboration & communication skills. Strong ability to participate in interdisciplinary team and influence technology direction.
Demonstrate high individual effectiveness and organizational skills: flexibility, communication, time-management and interpersonal skills, with high attention to detail, and experience handling multiple projects/tasks simultaneously while meeting deadlines.
Ability to work flexible/extended hours, including evenings and/or weekends as required and as part of afterhours issue escalation.
Experience designing and implementing processes to improve user and system support.
Proven strong customer service orientation and the ability to establish and maintain cooperative working relationships, to effectively address difficult interpersonal issues and to handle information confidentially.
b. Preferred or Desired:
Cisco certification is a plus.
System management and monitoring: SolarWinds Orion, sysLogging, etc.
Participate in enterprise IT projects. Project leadership abilities and experience is an advantage. Ability to prioritize tasks and users, service orientation. Ability to manage themselves and others to meet project goals.
Strong analytical and problem-solving abilities; extensive experience applying industry best practices; strong sense of customer service.
In-depth knowledge of tiered-storage and cloud platform vendors such as Amazon, Google, and/or Azure is a plus.
Previous experience in a SOX and HIPAA controlled environment is preferred.
To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.
At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top - and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin - including individuals with disabilities and veterans.