The APC Support Specialist is primarily responsible for supporting the ILEC & CLEC Commercial & Consumer Sales teams, Alternative Channels with accurate order placement and processing, as well as regular customer maintenance, within the various billing and provisioning systems TDS Telecom uses to ensure quality service delivery to our customers. In addition, this position will support outgoing calling activity to verify order information, care for follow-up calls, and care for all outbound call activity that is required for accurate submission of orders. This team will place orders and care for all follow-up tasks required in the order process.
This position is also responsible for working with Order Capture & Validation, Accounts Payable, Carrier Services, and other back-office provisioning teams to ensure that customer orders and requests are completed timely and accurately.
Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.
This position will be responsible for taking orders from Commercial & Consumer Sales Advisors, as well as the Alternative Channels Department (such as Accellar,Web Orders, White Fence and D2D) as well as completing order placement in multiple systems,front-end systems that must be completed prior to service being installed at the customer premise. Furthermore, this team will make outgoing contact with customers who place orders from our TDS Home Page that require customer contact for completion.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!