Sales Engineer (Remote)
Madison, WI 
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Posted 12 days ago
Job Description
Sales Engineer (Remote)
Job Locations US-Remote Location
ID 2021-17965
Company TDS Telecom
Overview

As a Sales Engineer with TDS Telecom, you will be the primary presales technical resource for the outside and inside sales force and also responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales teams as the key technical advisor and product advocate for our products. This includes being able to articulate technology and product positioning to both business and technical users, being able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process, and being able to establish and maintain strong relationships throughout the sales cycle.

In this role, you will be supporting the sales force in attaining their stated revenue objectives by providing presales technical assistance on all voice, data, IP and converged data/voice networks. This includes the network, infrastructure and all hardware including CPE and business systems. You will provide detailed network design, engineering recommendations and network consulting for the opportunities that are identified by the sales force. A significant emphasis of this position will be on technical leadership, which includes maintaining and upgrading the technical expertise of our entire commercial sales team. This position requires a high level of industry expertise in voice applications, data network hardware, LAN/wireless/WAN designs, network protocols including IP applications and architectures.

In conjunction with the sales professional you will be responsible for assisting with network discovery of the customer's current internetworking and computing architecture, providing network design, consulting and integration of approved data hardware and connectivity into the existing customer environment as a potential solution and technical sales support for proposal development and presentations. You will be seen as the Subject Matter Expert (SME) to the sales teams for both data and voice opportunities. Further, you will be a valuable resource to our customers by transferring knowledge to allow them to be better consumers.

This is a remote opportunity!

TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to nearly 1,000 rural, suburban, and metropolitan communities across the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

Responsibilities
    Provide pre-sales consultation and assist the sales team in the discovery process for opportunities. Provide strategic, long-term planning with sales teams on prospective opportunities. Actively participate in sales calls for more challenging solutions including managedIP, data applications, private networks and business systems. Attend a minimum number of appointments.
  • Gather pertinent data and inputs from the customer site and IT vendor. Research possible solutions including contacts with vendors and our Network Services group. Design, configure and price all complex voice and data networks and provide sales engineering expertise for complex sales opportunities. Develop business cases (CAA) and manage them through Clarity in a timely manner with thorough review and approval.
  • Design practical and cost effective solutions that meet customer needs, utilize our existing or planned network, and ensure maximum reliability. Provide technical specifications, network designs for sales proposals and bids. Jointly present solutions to customers, support recommendations and answer pertinent questions. Follow up with appropriate documentation.
  • As assigned for complex network or business systems solutions, manage transition from design and sale to implementation by our Network Services and Network Operations group. Working in concert with a Project Coordinator, supervise installation, test and turn up and maintain contact with the customer's technical staff.
Qualifications

Required Qualifications

  • Bachelor's Degree OR 4+ years professional work experience.
  • 5+ years telecommunications experience.
  • Must have and maintain a valid drivers license, reliable transportation, and insurance.

Other Qualifications

  • Demonstrated Expertise with network design, implementation, routing, switching, LAN wiring, wireless access points, firewalls, multiplexors, DACS, T3/T1/DS0's.
  • Appropriate current or previous industry certifications including for example: BICSI (RCCD and/or LAN specialist), CCNA, CCDA, or Microsoft (MCSE).
  • Strong knowledge in TCP/IP, IPX, Ethernet, Frame Relay and Packet Switching, ATM and Cell Switching, Virtual Private Networks, IP tunneling, sub-netting and Network address translations, and VOIP.
  • Extensive experience with installations, migrations, systems integrations and network operations.
  • Experience working in a solutions sales organization with an advanced understanding of sales cycles and solutions selling process with formal training in strategic value selling is a plus.
  • Ability to uncover, understand and evaluate a business need and provide appropriate data and/or voice network requirements to meet the need.
  • Ability to interface effectively with various customers, OEMs, vendors and partners at the technical level and propose viable solutions in real time during customer meetings.
  • Ability to gather relevant facts and develop and successfully pursue a business case including revenue opportunities, network diagrams and capital requirements.
  • Ability to communicate directly to technical teams and provide network architecture layout based on solutions' performance needs.
  • Strong computer skills including Microsoft (Excel, Word, Power Point, Project Manager) and Visio.
  • Excellent communication skills (written & oral presentation).
  • Ability to travel as necessary to support business.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to sit, stand, and occasionally climb ladders and can be needed to crawl under desks to look at wiring. They also write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Benefits:

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


Employment at TDS is subject to post-offer, pre-employment drug testing.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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