Patient Scheduling Representative - Float - 80% FTE
Madison, WI 
Posted 2 days ago
Job Description

Join the #1 hospital in Wisconsin!

We are seeking a Patient Scheduling Representative - Float to:

  • Meet patient needs through a variety of methods.
  • Schedule patients' medical appointments.
  • Create and maintain patient records.
  • Manage visit prior authorization and referral requirements.


Minimum - High school diploma or equivalent.

Preferred - Associate or Bachelor's degree in Business Administration, Healthcare, or other related field.

Work Experience:

Minimum - Six (6) months of previous experience in an office or customer service environment

Preferred - Previous experience working in healthcare. Previous experience scheduling patients. Previous experience with answering phones and greeting clients and customers in person.

Required Skills, Knowledge, and Abilities:

  • Excellent customer service skills.
  • Excellent verbal, listening and written communication skills.
  • Ability to operate a computer.
  • Knowledge of Medical Terminology preferred.
  • Ability to handle multiple priorities simultaneously.
  • Excellent organizational skills.
  • Ability to think independently and demonstrate good problem-solving skills.
  • Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner.

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

80% FTE, 32 hours per week. Shifts scheduled 4 days per week with 1 day off each week, between the hours of 8:00 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
0 to 1 year
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