As the Specialist-Advanced Technical Support, you will be providing high level technical support to TDS' high profile commercial, high revenue generating customers (Top 100, Platinum, MIP, Metro E, and Commercial Bulk) in a quality-oriented and professional manner.
The Specialist-Advanced Technical Support will be using its advanced access to the TDS network to troubleshoot issues, work with other teams from Network Operations, IS and NS and work with TDS's vendors in the interest of restoring customers' services in a timely fashion.
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to more than 1,000 rural, suburban, and metropolitan communities across the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 2 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
Troubleshoots, analyses, resolves, and escalates customer/network troubles. This specifically includes the following:
As part of your total compensation, TDS provides a comprehensive, competitive benefit package. This benefit plan addresses both the immediate and long-term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits, and retirement options, please click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!