Network Specialist (Remote)
Madison, WI 
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Posted 10 days ago
Job Description
Network Specialist (Remote)
Job Locations US-Remote Location | US-WI-Madison
ID 2022-19857
Company TDS Telecom
Overview

As a Network Specialist in the Video Network Deployment team, you are responsible for the day-to-day operations of TDS Telecom's Service Provider TDS TV+, Media Room, Cable Video, and Network Policy Control and Reporting platform as well as service delivery to our customers. This position will join the highly technical team responsible for the operational health and performance of the IP based next gen video products in both our wireline and cable properties.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to more than 1,000 rural, suburban, and metropolitan communities across the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 2 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.

Responsibilities
    Implement and support a complex IP Video delivery network based on multi-vendor solutions and provide support to our Wireline and DOCSIS video customers.
  • Provide problem resolution and root cause analysis as well as proactive reporting and monitoring to support the infrastructure.
  • Participate on a variety of project teams to integrate and deploy infrastructure for TDS IP Video products. Use a combination of Open Source and commercial solutions to complete projects.
  • Develop and execute test plans and manage the staging and service provider environments.
  • Provide direct customer support for our flagship products and managed services.
  • Perform change management activities during scheduled maintenance windows.
  • Maintain a thorough knowledge of Internet technologies, Network Policy Management services and IP Video services and sharing that knowledge with team members and business partners.
Qualifications

Required Qualifications

  • Associate degree (or higher) -OR- 2+ years professional work experience.
  • 2+ years experience in Voice/Data/Video networking.

Other Qualifications

Technical:

Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:

  • Experience with managing a Content Delivery Network
  • Experience with IP Video codecs, RTP, QOS, and SIP
  • Experience leading technical teams
  • EMC SAN and NAS experience
  • F5 Load Balancer experience
  • Nagios and NetExpert experience
  • Ability to perform systems design, deployment, and support of Internet facing technologies such as e-mail systems, web servers, name servers, and application servers
  • Ability to perform reporting, analysis, monitoring, and troubleshooting using tools such as Operating System utilities and hardware diagnostic utilities
  • Ability to install and perform maintenance on server equipment located in a data center environment

Additional Skills:

  • Able to participate in a small group to work specified network issues/projects.
  • The ability to manage changing priorities and to handle several tasks concurrently with assistance.
  • Individual scope of responsibility is defined by the team manager.
  • Able to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team's overall goals.
  • Able to assist in getting routine issues solved. Asks for help when needed and has the knowledge and skills to escalate issues when appropriate.
  • Good organizational and written/verbal communication skills.
  • Good presentation skills. Able to present concepts to chain of command.
  • Positive attitude and company focus are required.
  • Requires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix tools.
  • The ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectively.
  • Basic mathematical and statistical analysis.

Other:

  • Ability to travel as necessary if the needs of the business dictates.
  • Ability to participate in a rotating, week long on call schedule for after-hours emergencies.

Benefits

As a part of your total compensation, TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


Employment at TDS is subject to post-offer, pre-employment drug testing.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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