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Technical Solutions Specialist III
Mountain View, CA
Job Description
Our client, the world's leading search engine and technology company, is seeking a Technical Solutions Specialist III. This is a 12 month + contract and 100% remote position.
Summary:
Responsibilities:
Requirements:
Desired:
Pay rate range: $32.31 - $38.62 hourly
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
- These temporary employees will be required to have working knowledge of Salesforce or Oracle system environments and they will assist us in managing our current and ongoing workload.
- Ongoing system feature launches within Salesforce and Oracle (WMT and Geofencing capabilities) are integral to our operations and these roles will provide support for the implementation of these launches, ensuring that the necessary application configuration is complete, properly tested and rolled out to our production environments correctly and on schedule.
- Additionally, they will assist with backlog ticket management within our main ticket component, helping to maintain productivity KPI's and ensure that essential tasks are completed in a timely manner.
Responsibilities:
- Primarily support (but not limited to) both Salesforce & Oracle environments:
- Provide expert-level consultation and problem-solving for internal stakeholders across engineering, sales, and customer service, focusing on optimizing and improving GFiber's Salesforce and Oracle-based products and services.
- Partner on Project Development: Collaborate with internal and external teams to define business requirements, create project roadmaps, develop processes, and document system management for required systems and tools.
- Manage System Implementation:
- Take ownership of reported issues, feature requests, and their complete lifecycle, including investigation, technical triage, implementation, and validation of solutions.
- Drive Operational Excellence:
- Implement and manage best practices for system rollouts, change management, and access control, including defining new processes, user acceptance testing, training, go-live, and adoption support.
- Continuous Improvement:
- Plan, prioritize, and deliver system enhancements based on identified needs and proactive opportunities. Support and upgrade existing systems, deprecate outdated tools as needed, and identify automation and scaling solutions for business systems.
- Participate in on-call rotation as required.
Requirements:
- Bachelor's degree in computer science, Engineering or equivalent practical experience in a related technical field(s).
- 5+ years' experience in technical support, professional services, engineering, sustaining engineering, or systems engineering.
- Experience working with one or more of the following programming languages/systems:
- Python, Git, Visual Basic, MySQL, Bash, Apex, Visualforce, SOQL/SOSL, JavaScript, and/or HTML5/CSS3.
- Experience in delivering technical solutions to business challenges in a work environment.
- Superior time management, prioritization skills, execution-focused, and strong written and verbal communication skills.
- Experience in one or more business areas (e.g. billing, technical support, systems support, CRM, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools).
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Desired:
- Working knowledge of project management (Agile) methodologies Hands-on SQL and reporting/dashboarding experience (PLX, etc.)
- Track record in working on cross-functional, team projects.
- Ability to quickly and independently provide technical solutions to business problems.
- Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment and able to manage competing priorities and deadlines.
- Advanced level - working knowledge of Salesforce and OFSC platforms Experience with working in different consumer operating systems: Linux, OS X, Windows, Mobile OS. Understanding/Experience with troubleshooting ISP/Service industry.
- Business Support Systems example systems and tools: Billing, Scheduling/Dispatch, CRM, Ticketing, Call Center Platforms, Sales lifecycle tools, Marketing tracking tools.
Pay rate range: $32.31 - $38.62 hourly
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Temporary, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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