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Uphold the highest ethical behavior when dealing with customers, vendors, and other employees.
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Perform a minimum of 3 audits per technician a month.
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Perform at least one ride-along per technician a month.
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Perform at least 1 QC tour and follow up with the customers a week.
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Perform field service escalations on complex issues as necessary.
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Perform high level troubleshooting of fire alarm systems of all makes and models.
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Perform complex programming of FA systems.
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Complete a minimum of one vehicle inspection per month.
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Perform quarterly goal setting and performance target review with assigned technicians.
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Complete yearly technician performance reviews and goal setting within assigned timelines.
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Support sales as needed.
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Provide training and assistance to technicians as needed.
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Keep Service Manager informed at all times of situations in the field.
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Make consistent team-building management decisions at all times.
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Follow through on additional activities or responsibilities as requested by upper management.
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Ensure all service technicians have all tools, trainings needed to perform job responsibilities.
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Maintain a service force in which all service employees have the capacity to work and produce results, meeting or exceeding performance standards.
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Make effective, timely termination decisions; ensure proper staffing in the service team.
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Assume all responsibility for company decisions in the eyes of the subordinates.
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Give comprehensive new hire training to all service personnel to include all aspects of the service personnel job description.
- Managesmall to medium size projects, 5 to 10 persons
- Schedulethe project in logical steps in order to budget enough time required to meet deadlines
- Determinelabor requirements and dispatch technician to sites
- Negotiaterevisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors
- Monitore project budgets in order to ensure positive cash flow and to maintain profitability
- Inspectand review projects to monitor compliance with building and safety codes, and other regulations