Working Position Title Member Services Coordinator (4297)
Classification Facility Operations Specialist
Position Number 00004297
Open Date 04/15/2024
Close Date 05/14/2024
Priority Review Date
Employee Class Staff
Full-Time/Part Time Full-Time
FTE .75
Position Status Regular
FLSA Exempt
Job code 2379
Union Representation Non-Union
Union Code N/A
Unit/Department Intercollegiate Athletics
College/Unit Intercollegiate Athletics
Division Div Intercollegiate Athletics
Location RC
Link to Department Website or Custom Search Page https://www.niuhuskies.com

Overview
Position Summary
Essential Duties and Responsibilities

• Responsible for the overall management of the Recreation Center facility student staff during assigned working hours including hiring, training, scheduling, and corrective action of student employees.
• Front desk responsibilities include, but are not limited to, register and technology management, equipment, lost and found, and pro shop inventory.
• Support with oversight of the facility to include, but not limited to, work orders submissions as needed.

• Administrative duties, in support of the Assistant Athletic Director of Facilities Operations, to include, but not limited to, filing, correspondence, database entry, and reviewing and approving payroll.

• Communicate and enforce NIU Recreation, University, and NIU Athletics policies and procedures to patrons of the facility.
• Establish relationships with patrons that will build on new and/or result of renewal memberships.
• Handle customer service complaints, resolving any conflicts as needed. May require independent judgement for conflict resolution within policies and procedures.

• Coordinate special events held at Recreation Center facilities, including Student Organization late night weekend parties, cheer camps and other facility rentals.
• Schedule staff, coordinate and supervise facility setup, and be in attendance as the primary Recreation Center contact during events outside normal working hours.

• Teach a minimum of one CPR/AED and First Aid class per month.
• Respond to facility emergencies within established guidelines as needed.
• Assists with marketing efforts to promote revenue generation through facility rentals and memberships.
• Support of Department and University Strategic Plans.

• Cash handling $500 - $2500. Additional duties as assigned.
• When practical under the circumstance, intercollegiate athletics staff is encouraged to voluntarily attend all home athletics events to promote audience participation and support for NIU team efforts.

Minimum Required Qualifications (Civil Service)

1. High School Diploma or equivalent.
2. Any one or combination totaling two (2) years (24 months) from the categories below:
   • ( A ) College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent:
     • 60 semester hours or an Associate's Degree equals one (1) year (12 months).

   • ( B ) Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.
   • ( C ) Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

Knowledge, Skills, and Abilities (KSAs) (Civil Service)

1. Knowledge of principles and processes for providing customer service.
2. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed.
3. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
4. Knowledge of electronic equipment, computer hardware and software, and their applications.
5. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
6. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
7. Ability to understand implications of new information for both current and future problem-solving and decision-making.
8. Ability to exhibit strong organizational skills and maintain detailed, accurate records.
9. Ability to communicate effectively as appropriate for the needs of the audience.
10. Ability to interpret work related documents, policies, and procedures.

Specialty Factors (Civil Service)
Preferred Qualifications (Civil Service)

• Minimum two years of experience working in a recreation/based environment.
• Minimum one year managerial experience with staff oversight
• Minimum one year experience processing/approving payroll.
• Experience with recreation software, Fusion as well as Microsoft Office and Teams.
• Current certifications in CPR, First Aid, AED and Blood Borne Pathogens or the ability to obtain certifications prior to start date.
• Demonstrated knowledge in the areas of risk management and emergency procedures.

Minimum Required Qualifications (SPS)
Additional Requirements (SPS)
Preferred Qualifications (SPS)
Physical demands/requirements

Anticipated Appointment Start Date 8/16/2024
Anticipated Appointment End Date 05/15/2025
Percent of Staff Year 1.00
Standard Hours Per Week TBD
Working Hours Morning/days and every Saturday/Sunday
Salary $31,500.00/annually (9mos)
Hourly or Semi-monthly Pay Rate/Range $1,750.00/semi-monthly
Earn Type Salary

Application Procedure

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.
   • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.
3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu. Please add these emails to your address book to ensure timely delivery of any future communication.
4. Illinois residency required within 180 days of the hire date.

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant's/employee's education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver's license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

• Click on Facility Operations Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.
  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.
• Please click on Human Resource Services - Benefits for detailed information about Northern Illinois University's benefits package.
• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Special Instructions

• Resume
• Cover Letter
• List of 3 references

Quick Link to Applicant https://employment.niu.edu/postings/77135
Is Background Check Required? Yes
EEO Statement Summary
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation
Safety Information