Essential Duties and Responsibilities

• Works in close collaboration with physicians, nurses, occupational therapist/recreational therapist, patients and families to evaluate patient needs and understand significant social and emotional factors that underline patient's current mental health problems.
• Assesses and reassesses for continuing treatment needs, prepares patient histories, discharges and contributes to the plan of care.
• Reviews plan of care with patient (family as indicted) as required.
• Assess patient needs and develops appropriate dispositional plans and coordinates care with the appropriate departments.
• Maintains strong communication with members of treatment team.
• Facilitates education groups and individual sessions to address treatment plan goals with patients (and families as appropriate).
• Utilizes verbal de-escalation skills when dealing with agitated patients.
• Assists with admission and discharge: paperwork, belongings, patient and room searches, 15 minute monitoring of patients
• Complete ED and medical floor consults.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

Bachelor's degree in health and/or human services field

Certification and Licensure

Licensed as a CSW or LSW (if working in the state of Wisconsin).
Approved CPR or BLS certification required within 90 days
Verbal de-escalation, self-defense and control techniques training within 90 days.

Skills and Abilities
Computer skills
Phone skills

Special Physical Demands

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to stand, kneel, walk and on occasion run short distances; use hands to handle, finger and feel; and reach. The employee must exert up to 50 pounds of force occasionally. Specific vision abilities required by this job include frequent close vision. Occasional distance vision and ability to adjust focus.

Level of Supervision

No supervisory responsibility

Supervises

N/A