Job Duties and Responsibilities:

In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Washington D.C. area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Essential responsibilities and activities include but are not limited to:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Program and coordinate the installation of new physical security systems across multiple teams and locations.
• Working knowledge of engineering building drawings and engineering programming sheets for physical security IDS devices in the construction/security industry.
• Maintain detailed documentation on all system modifications completed through ticketing system.
• Resolve complex system issues for physical security systems and networks
• Strong verbal and written communication skills for customer correspondence, SOP, and Outage documentation.
• Triage customer support calls, providing Tier 2 escalation as needed
• Communicate with customers, manufacturers, vendors, technicians, and technical specialists
• Train system users and other system support personnel as needed
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records, and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Implementation of Server and Workstation patching and STIG remediation
• Perform all duties with minimal direct supervision

Qualifications:

• Please note that in pursuant to a government contract, this specific position requires U.S. Citizenship and an active Secret Clearance or above.
• Education: Computer Science, Engineering Degree or a Related Technical Discipline
• Master's Degree and 3-5 Years of progressive experience or
• Bachelor's Degree and 5-7 Years of progressive experience or
• Associate Degree and 8-10 Years of progressive experience or
• HS Diploma or Equivalent and 10-12 Years of progressive experience
• Must obtain Security+, CASP, or CISSP certification within the first 90 days of employment
• Requires system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Requires 6 + years of experience programming/administrating Physical Access Control Systems.
• Requires an understanding of Windows patching and vulnerability remediation.
• Requires advanced knowledge of Windows active directory hierarchy and implementation.
• Requires basic knowledge of large-scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
• Requires minimal travel
• Requires at least one access control system certification.
• Requires a Microsoft Windows Operating System certification.
• Strong oral, written and presentation skills.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Strong MS Excel, Word, and PowerPoint skills*

Desired / Advantageous Qualifications:

• Certification\Experience in CCure 9000 Access Control System
• Certification\Experience in AMAG Access Control System.
• Certification\Experience in BOSCH BVMS.
• Microsoft SQL Server Query writing and management experience.
• Experience troubleshooting and maintaining Microsoft Server (2016,2019).
• Install and load system operating software.
• Experience programming/administrating Access Control Systems of any type.
• Experience with installation, troubleshooting, and testing of security electronics equipment.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

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