Do you have excellent customer service skills? Do you love helping animals? Then the Emergency & Critical Care Client Care Liaison position could be for you! Aid the ECC service with triaging calls, coordinating with internal hospital services, and optimizing both internal and external communications in this key support role. Join us!
Responsibilities: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Required
H.S. Diploma
Preferred
Associate's Degree
Exceptional customer service skills required. At least 1 year of phone reception experience preferred. At least 1 year of experience working with medical records preferred. Background in medical terminology preferred. Previous experience triaging calls in a veterinary setting is very beneficial.
Work Schedule:Week 1
Sunday, Wednesday, Thursday, 10am-8pm
Week 2
Tuesday, Friday, Saturday, 10am-8pm
Hours may change slightly based on operation needs, Potential for on-call hours as required by the hospital.
Full or Part Time: 75% - 100%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
Ongoing/Renewable
Salary:Minimum $18.00 HOURLY
Depending on Qualifications
Sign-on Bonus of 3-5% of base pay (based on FTE) to be paid over the first year of employment!
Requires advanced customer service skills, problem solving abilities, and attention to detail.
Physical Demands:
1. Ability to operate telephone, computer, copy machine and fax machine.
2. Ability to sit for long periods of time
3. Ability to stand and walk, and occasionally to carry objects up to 30 pounds.
4. Ability to stand in medical record aisles and reach up or down for records, and occasionally to use a step stool to reach high records
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits (https://hr.wisc.edu/benefits/new-employee-benefits-enrollment/benefits-for-employees-covered-by-the-wrs/), ample paid time off (https://hr.wisc.edu/benefits/leave/paid-leave/), and financial support for continuing education and pursuing specialty certification.
The UW-Madison campus and the surrounding area have many enriching opportunities. Madison was named the most bike-friendly city; the Dane County Farmer's Market is one of the largest in the nation; Madison has the most restaurants per capita of any U.S. city; Madison consistently ranks as a top community in which to live, work, and play; and the University is nationally recognized for academics and athletics. Please see the following link for more information: https://www.visitmadison.com/
Begin the online application process by clicking the 'Apply Now' button. Please upload a current copy of your resume, highlighting skills that pertain to this role.
Contact:Sarah Harnden
smharnden@wisc.edu
608-263-9944
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Medical Program Assistant(HS009)
Department(s):A87-SCHOOL OF VET MEDICINE/CCU-ANESTH-ER/CCU
Employment Class:University Staff-Ongoing
Job Number:297837-CP
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.