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OneNeck IT Solutions
- Madison, WI / Eden Prairie, MN / Des Moines, IA
Communicate and manage externally (with customer) Existing service delivery problems, including customer complaints Past performance, including service reviews, PIRs, and RCAs Work in progress, including incidents, service requests, changes, and problems Service descriptions and alignment of service delivery Compliance and audit participation Billings, including SLA penalties Overall customer stat
Posted 5 days ago
OneNeck IT Solutions
- Madison, WI / Eden Prairie, MN / Urbandale, IA / 2 more...
Supports the project management office to ensure all project administration tasks are completed in accordance with customer and internal processes and governance. Supports resource planning activities to ensure quality of services delivery on projects, and effective support of the operational policies and procedures. Participates and contributes as an active member of the Project Execution Team in
Posted 5 days ago
Provides senior mentorship in the skills, know how, and processes (associated with running the data center facility) to less experienced staff members and new employees. Commands the activities or responsibilities of multiple data center technicians when the workload (or absence) of the Manager so dictates. Assumes full authority of the Manager with respect to staff activities, operational command
Posted 10 days ago
Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service. Issue and incident documentation in Cherwell ticketing tool. Provide top notch customer service via phone, email and chat in a service support center. Escalate and partner with engineering teams to resolve customer issues. Monitor enterprise systems through monitoring software (Nagios and
Posted 10 days ago
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